Yes.

Nowadays, most friends will choose products with freight insurance when buying products online, because in this way, when we receive the goods and are not satisfied, we can refund in time and do not need to bear the return freight. So is there freight insurance when shopping on Douyin?

1. Does Douyin have freight insurance?

In Douyin store, you can register for freight insurance.

2. How to claim

1. How to collect the return freight insurance premium of Douyin store

The premium is charged by order. After each physical order is confirmed to be shipped online, the system will automatically deduct the premium from the pre-charged amount. If it is not shipped, no premium will be charged.

2. When does the return freight insurance of Douyin store take effect? ​​

After the seller clicks "Confirm Shipment", the insurance policy is generated and the insurance begins to take effect.

Return freight insurance is a compensatory insurance service that helps buyers reduce losses appropriately.

The claim amount of return freight insurance is based on the buyer's delivery address and the return address reserved by the seller in the system for the first kilogram price (subject to the insurance policy), so there may be inconsistencies with the actual return freight paid.

4. How many times can the return freight insurance claim be made?

a) If there are multiple products in an order and they are returned separately, only one claim will be made; at the same time, in the case of separate returns, only the first order confirmed by the seller can be claimed, that is, one insurance policy corresponds to one logistics order number and one claim is made; b) Products from multiple orders and multiple insurance policies are returned in one package and only one claim is made, and one logistics order number corresponds to only one logistics return behavior (one insurance policy with multiple logistics order numbers only makes one claim, and multiple insurance policies with one logistics order number only makes one claim).

5. How long does it take for the return freight insurance claim to be received?

How to check the claim amount?

After the seller receives the product and confirms receipt, the system will automatically initiate a claim.

The insurance company will review it within 72 hours. After the review is passed, the system will automatically complete the claim. The compensation amount will be directly paid to the red envelope or change balance corresponding to the buyer's shopping channel, and the user can withdraw cash from the corresponding shopping channel.

If we want to buy products with freight insurance, we can look for them specifically. Some merchants will provide freight insurance services, while some merchants will not. The same is true on Douyin. Not all products have freight insurance, but many merchants will give away freight insurance.