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How to complain about Doudian?

| 2Person Answer

抖店是抖音推出的一款电商App,如果您需要投诉抖店,可以按照以下步骤进行操作:

1. 打开抖店App,并进入“我的”页面。

2. 在“我的”页面中,点击“客服与帮助”按钮。

3. 在“客服与帮助”页面中选择“在线客服”,进入在线客服页面。

4. 在在线客服页面的下方,可以找到“意见反馈”按钮,点击后输入您的投诉内容,提交即可。

除了在线客服,您也可以通过抖店公众号、微博、邮箱等多个方式进行投诉。

以下是详细的投诉途径:

1. 抖店微信公众号:搜索抖店,关注抖店的微信公众号,进入公众号后选择在线客服,输入您的投诉内容即可。

2. 抖店微博:搜索抖店,在抖店的微博页面中选择私信或评论,输入您的投诉内容。

3. 抖店邮箱:发送电子邮件至 support@doudian.com,注明您的投诉内容以及联系方式。

在投诉前,建议您先查看抖店的相关规定和政策,确保您的投诉符合相关规定。同时,需要保留好相关的交易记录、证据以及与抖店客服的沟通记录,以便日后查阅和维权。

Professional answer

L

电商人士

电商知识 电商动态 电商门路

Doudian is an e-commerce app launched by Douyin. If you need to complain about Doudian, you can follow the steps below:

1. Open the Doudian App and enter the "My" page.

2. In the "My" page, click the "Customer Service and Help" button.

3. Select "Online Customer Service" in the "Customer Service and Help" page to enter the online customer service page.

4. At the bottom of the online customer service page, you can find the "Feedback" button. Click it and enter your complaint content and submit it.

In addition to online customer service, you can also make complaints through Doudian's official account, Weibo, email and other methods.

The following are detailed complaint channels:

1. Doudian WeChat official account: Search Doudian, follow Doudian's WeChat official account, enter the official account, select online customer service, and enter your complaint content.

2. Doudian Weibo: Search Doudian, select Private Message or Comment on the Doudian Weibo page, and enter your complaint content.

3. Doudian Email: Send an email to support@doudian.com, indicating your complaint content and contact information.

Before filing a complaint, it is recommended that you first check the relevant regulations and policies of Doudian to ensure that your complaint complies with the relevant regulations. At the same time, it is necessary to keep relevant transaction records, evidence, and communication records with Doudian customer service for future reference and rights protection.

电商领航员

职业生涯一体化平台,为您的职场加油助力!

You can call the consumer complaint hotline or contact its official customer service.

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