The reason why Douyin red envelopes cannot be withdrawn may be that there are too many people showing up and the client cannot run, or there is a problem with the app. You can wait for half an hour and try to withdraw the money.

Red envelope withdrawal rules: When you get more than (including 15) yuan in cash, you can withdraw your cash red envelopes through the button [Withdraw] next to it. From 23:00 at night to 11:00 the next morning, the system maintenance cannot be withdrawn. If the cash red envelopes you received are not received in time, don't worry, there may be a delay.

The cash red envelopes received in this event will only be entered into the event-exclusive wallet and have nothing to do with the account balance in the Douyin wallet. If you do not withdraw the money before 24:00 on the withdrawal deadline (January 20, 2020), it will be automatically deemed as a voluntary waiver of the rewards in your account and will be cleared.