Douyin Wallet can't find my assets?
您可以尝试以下方法解决抖音钱包找不到资产的问题：
1. 确认账户是否绑定正确： 在“我的”页面，点击“设置”-“账户与安全”-“我的收款账户”，确认您绑定的银行卡或支付宝账户是否正确。
2. 检查钱包余额： 在“我的”页面，点击“抖音钱包”-“余额”，确认您的钱包余额是否正确。
3. 刷新页面： 在“抖音钱包”页面，下拉刷新页面，查看是否能更新您的资产信息。
4. 清空缓存： 在“设置”页面，点击“清空缓存”，然后重新打开抖音钱包查看是否能显示您的资产信息。
如果以上方法都无法解决问题，您可以联系抖音客服寻求帮助。
Professional answer
You can try the following methods to solve the problem that Douyin Wallet can't find assets:
1. Confirm whether the account is bound correctly: On the "My" page, click "Settings"-"Accounts and Security"-"My Receiving Account" to confirm whether the bank card or Alipay account you bound is correct.
2. Check the wallet balance: On the "My" page, click "Douyin Wallet"-"Balance" to confirm whether your wallet balance is correct.
3. Refresh the page: On the "Douyin Wallet" page, pull down to refresh the page to see if your asset information can be updated.
4. Clear the cache: On the "Settings" page, click "Clear Cache", then reopen Douyin Wallet to see if your asset information can be displayed.
If the above methods cannot solve the problem, you can contact Douyin customer service for help.
The reason why you cannot view your dou+ balance is because of network delay. Try switching.
1/4
Enter the Personal Center interface
Select the icon in the red box in the upper right corner of the Douyin My interface to enter the Personal Center interface.
2/4
Enter the Wallet
Select the Wallet option in the Personal Center interface to enter this interface.
3/4
Enter My Assets interface
Select the icon in the red box in the Wallet interface to enter the My Assets interface.
4/4
View Account Balances
You can view the balances of all Douyin accounts on this interface.
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