If the merchant who bought the items on Douyin live broadcast room is not online, the solution is as follows

1. You can complain to the corresponding seller through the platform’s customer service;

2. Complain to the industrial and commercial administrative department where the seller is located or the third-party trading platform is located;

3. Call the consumer complaint hotline or complain directly to the local consumer association;

4. File a lawsuit with the people’s court with jurisdiction.