As an e-commerce platform, Doudian has established cooperative relationships with many suppliers in its supply chain. Doudian will handle after-sales issues according to its own regulations and policies. The specific steps are as follows:

1. Select the product that needs after-sales service on the order details page, and click the "After-sales Application" button to enter the after-sales page.

2. Select the corresponding after-sales type (return, exchange, repair, etc.) as needed and fill in the application form.

3. After submitting the after-sales application, Doudian will review it and negotiate a solution with the supplier.

4. If the after-sales application is approved, return or exchange will be processed according to the agreement.

5. If the after-sales application is rejected, further complaints or appeals can be made according to Doudian's after-sales policy.

It should be noted that the after-sales policy of each product may be different. Please understand the relevant policies in detail before purchasing, and keep the invoice and warranty card of the product and other supporting documents. At the same time, Doudian also recommends that consumers communicate and resolve issues more directly with suppliers to achieve faster and more satisfactory after-sales service.

The Doudian after-sales processing process is as follows:

Log in to the Doudian seller platform, enter the after-sales management interface, and accept buyers' return and exchange applications;

Communicate and negotiate with buyers to resolve after-sales issues;

According to after-sales applications, handle refunds, exchanges, repairs and other matters;

If there is a dispute, you can apply to the Doudian platform for customer service to intervene and coordinate;

Try to handle it quickly, improve buyer satisfaction, and maintain brand image.

After-sales processing method of Doudian Fresh:

1. Before the merchant agrees to return

First, the merchant needs to explain the "Return and Exchange Instructions" of the goods on the details page of the goods when selling the goods; secondly, when sending the goods, the "Return and Exchange Instructions" can also be added to the express package, such as the goods for return and exchange need to ensure that the goods are intact and the goods do not affect the secondary sales; finally, after receiving the return address, the consumer needs to send the goods back to the return address within seven days, and the goods should not be sent to cash on delivery; it is best to write the order number and the reason for return and exchange in the returned goods, which will make it easier for the warehouse to check and process, and the return and exchange processing will be faster.

2. After the merchant agrees to return

After the consumer submits the return application, the merchant needs to review it. After agreeing to the consumer's return application, it is also necessary to remind the consumer to upload the correct return logistics order number in time to avoid trouble and how to track the return logistics in time.

3. Merchant receives returned goods

The returned goods are sent back to the merchant’s location. After receiving the returned goods, the merchant needs to inspect the goods. It is best to inspect them in person. If the goods are found to be abnormal, they need to take photos immediately as evidence. The express delivery bill and the goods should be taken in the same photo. After taking the photos, the merchant can refuse to accept the goods. If the merchant has signed for the goods, it is necessary to keep the return unpacking video and the certificate with the official seal of the logistics company to prove that there were problems with the goods when they were returned.