If the appearance and quality of the goods do not meet your requirements, you can get a refund. If you can't use them after buying them, the colors are different and the sizes are not standard, some colors do not meet your requirements, and the sizes are too small to use them, and they can't be used at home, and the styles do not meet your needs, you can get a refund

If the Douyin merchant has already shipped the goods, generally speaking, the following situations can be returned:

1. The goods do not match the description: If the goods you received do not match the description of the merchant, such as the quality of the goods is problematic or the model, color, size, etc. are inconsistent with the description, you can apply for a return.

2. The goods have quality problems: If the goods you received have obvious quality problems, such as missing, broken, scratched, etc., you can apply for a return.

3. Express delivery problems: If the express delivery company caused the damage or loss of the goods, you can negotiate with the merchant for a return or refund.

Note: If there is no problem with the received goods, but you don’t like or don’t like the style, color, etc., or the size is not suitable, in this case, you cannot return the goods, because this is the subjective choice and judgment of the consumer.

According to the regulations of the Douyin platform, buyers can generally apply for after-sales refunds before the merchant ships the goods. If the merchant has already shipped the goods, then the buyer can apply for a refund in the following four cases:

1. The goods have quality problems or do not match the description; 2. There are problems with the goods during the logistics process, such as damage, missing, etc.; 3. The goods are sent wrong or missed; 4. The merchant does not ship within the promised time. Buyers who need to apply for a refund can find the "After-sales Refund" button on the order page and follow the prompts. If you encounter a refund problem, you can contact the official customer service for help.

If the goods you purchased on Douyin have been shipped, you can try the following methods to get a refund:

1. Contact the seller: On the order details page, click the "Contact Seller" button to negotiate with the seller about a refund.

2. Apply for a refund: On the order details page, click the "Apply for Refund" button, fill in the reason for the refund and submit the application.

Please note that when applying for a refund, you need to provide relevant refund proof, such as the courier number or product photos, so that the seller or platform can verify it.

If the seller agrees to a refund, you can follow the refund method given by the seller; if the seller refuses a refund, you can apply for the intervention of the platform customer service and ask the platform to arbitrate.

The Douyin merchant has shipped the goods. After receiving the goods, contact the customer service for return and refund. Generally, return and refund are supported, but most of them do not have freight insurance