1. Merchants should deliver goods within the delivery time promised to consumers and upload real and valid logistics order numbers on the platform. If there is no clear agreement, the platform will determine that the delivery time set by the merchant for the goods in the transaction system is the promised time. For specific delivery time requirements, please refer to the "Merchant Delivery Behavior Management Rules".

2. If the consumer applies for a refund before the merchant delivers the goods, the merchant should stop delivering the goods, and refund or continue to deliver the goods after reaching an agreement with the consumer. If the merchant does not negotiate with the consumer and forces the goods to be delivered, the merchant will support the consumer's refund, and the goods will be recovered by the merchant, except when the consumer actively signs for and confirms receipt.

3. If the goods are still in transit after the merchant delivers the goods, and the consumer applies for a refund, if the merchant refuses the consumer's request and does not intercept the logistics (or the interception fails), the platform has the right to intercept the logistics and return it to the merchant after intervention (the interception fee after successful interception shall be borne by the merchant, unless otherwise agreed by both parties). After the interception is successful, the platform has the right to determine to support the consumer.

4. If there is a problem of out-of-region delivery of goods, the merchant should explain it on the business details page or make a separate agreement with the consumer. Otherwise, the merchant needs to provide free forwarding service. If the consumer agrees to pick up the goods by himself, the merchant shall bear the resulting self-pickup fee.

5. If the logistics information of the goods stagnates and is not updated after the goods are shipped (except for the collection information, there is no logistics information update, except for the delivery information), the merchant should actively assist the consumer to inquire about the reasons for the stagnation of logistics information and the whereabouts of the goods (such as the failure of the logistics system of the express company, etc.).

6. The merchant shall ship each independently generated and paid transaction order (non-combined payment order) separately. Except for special circumstances (the two parties have other agreements, and the merchant adjusts the postage in multiple orders to combine shipments), if the consumer’s consent is not obtained, it shall not be combined into one package for shipment. Otherwise, if the consumer claims that the goods are missing after signing for them, the merchant shall bear the burden of proof. "Detailed Rules for the Implementation of [Combined Packages]"

7. If the merchant promises or the buyer and seller agree to use a specific carrier to transport the goods, the merchant shall perform in accordance with the promise or agreement. Otherwise, if the order is not free shipping and the consumer has signed for the goods, the merchant can be asked to refund the freight paid by the consumer. At the same time, the consumer's request for return and refund will be supported without affecting the secondary sales;

8. The merchant should deliver the goods to the delivery address of the consumer's order and have the recipient sign for it. If the goods are placed in the express cabinet, station or other location without the consent of the consumer, if the consumer complains that the goods have not been received, the merchant should provide corresponding proof that the consumer has signed for it. Otherwise, the corresponding expenses and goods risks incurred shall be borne by the merchant.

9. After the merchant delivers the goods to the carrier and before the consumer signs for them, the risk of the goods shall be borne by the merchant; when returning/exchanging goods due to non-merchant issues, the consumer shall bear the risk of the goods after the consumer delivers the return/exchange goods to the carrier and before the merchant signs for them, and the consumer has the right to claim compensation from the carrier. If the merchant attaches reasonable conditions when agreeing to the return agreement, the consumer's return should comply with such conditions.

10. If the merchant violates the above-mentioned “delivery specifications” and causes the consumer to fail to receive the goods or refuse to accept the goods, the merchant shall bear the related expenses and the risk of damage or loss of the goods, and the transaction shall be refunded or returned for refund.

11. If the merchant violates the above-mentioned “delivery specifications” but the consumer has actually used the goods (packaged goods are used after being unpacked), and the consumer claims a return and refund on the grounds that the merchant violated the delivery specifications, the consumer should reach an agreement with the merchant, otherwise the platform will not support it. The exception is when the merchant induces the consumer to confirm receipt of the goods due to improper behavior.

12. Consumers shall not take advantage of loopholes in the platform rules and the merchant’s delivery behavior to maliciously place orders to obtain compensation from the merchant. If a large number of malicious orders are placed after learning that the goods are out of stock, the platform has the right to refuse to compensate the consumer.