(1) If your product is promised to be delivered within a few days, it will be delivered within the specified time and a valid logistics order number will be uploaded.

(2) You can adjust the delivery time of the product, but it must be within the time range specified by the platform, but the delivery time of the generated order cannot be changed.

For Douyin sellers, they certainly hope to do a good job in Douyin Store. After the Douyin Store is sold, they should also understand the delivery rules of Douyin Store and the specific delivery mode. I hope it will be useful to everyone. (1) If your product is promised to be delivered within a few days, it will be delivered within the specified time and a valid logistics order number will be uploaded.

(2) You can adjust the delivery time of the product, but it must be within the time range specified by the platform, but the delivery time of the generated order cannot be changed.

(3) If the delivery time promised on your product details page is inconsistent with the delivery time set when the product is created, the delivery time promised to consumers shall be based on the shorter time set by the merchant.

Penalty for overdue delivery:

Violation points: One overtime, points A0.1 points, daily limit A2 points, weekly cumulative no more than A6 points.

Product ban: If a single order has a cumulative overtime of more than 2 times, the corresponding product will be banned.

Store closure/clearance processing: If the same order has been fined multiple times, but has not been shipped and no refund has been given to the user, the store may be closed or cleared.

Affecting store ratings: Delivery time is also an important indicator of store ratings. The record of overtime delivery will affect the rating score and affect the various rights and interests of merchants on the platform.

What is the delivery mode

Douyin Store’s reasonable setting of delivery mode is an operation that can avoid false overtime delivery of Douyin Store.

If your product is shipped slowly, you can set the ladder delivery mode; if the shipment is fast, you can set the spot delivery mode.

(1) Douyin Store Spot Delivery Mode: This delivery mode has very high requirements for delivery speed. If you choose the spot delivery mode, you must deliver the goods within 48 hours after the customer places an order, otherwise it will cause overtime delivery violations.

(2) Ladder Delivery Mode: This delivery mode is more flexible and supports setting [Spot Inventory] and [Ladder Delivery Inventory] separately.

Generally speaking, it is recommended to set the ladder delivery mode, set the spot to 0, and set the ladder delivery time to about 7 days, and then send out the goods within the time you set.

(3) Full payment pre-sale mode: You can set the pre-sale activity time by yourself, and the specific time limit will be subject to the corresponding page displayed in the background; you can also set the delivery time by yourself, and the time limit will be subject to the corresponding page displayed in the background. .