快递员怎么干:
1、热爱。无论我们是在哪个行业工作,如果不热爱这个行业,是不可能做出出色成绩的。我遇到过很多这样的同事,每天的工作状态就像刚刚抽过大烟似的,浑身软绵绵的,更有甚者,唉声叹气,怨天尤人,不时流露出自卑的情绪,感觉被人叫做“送快递的”,是对人格的极大侮辱。
有着上述想法的快递员实在太多太多,但我认为这样想很不应该,人并没有什么高低贵贱之分,只是工作分工不同罢了,干一行,爱一行;爱一行,干一行,只有这样才能把本职工作做好。
2、热情。快递行业,从本质上讲,是做服务的行业。作为一名服务人员,对人真诚、有礼貌,是最基本的要求。
然而,有很多的快递员,刚进入这个行业的时候,很有激情,但是随着工作时间久了以后,服务的热情没有了,每天面对着堆积如山的快递,心里不时就会升起一堆无名之火,把这样的情绪带给客户,是极不应该的。
3、热心。成为快递员,门槛很低很低,于是就有很多人,想当然的认为,快递员这种没技术含量的工作,谁都能做得了。
事实上,做好快递员并不简单,跟人打交道的工作又能简单到哪里去?在这个世界上,最难做的工作就是做人的工作,要想做好这个,没有热心是不行的。
所谓热心,就是要设身处地的为客户着想,确确实实把客户当成朋友,以真心换真心,如果能够做到这一点儿,再难缠的客户也会被你所打动的。
4、自爱。快递员是个考验人品的职业,不是你的东西不要拿,这是行业规定,同时也是道德规范。快递员每天要接触上百甚至上千个包裹,每一个包裹都是一份寄托和信任,有的包裹里面装着黄金,名表等贵重的物品,如果快递员不自爱的话,不仅有失诚信,同时也违反了法律。
What does a courier do:
1. Passion. No matter what industry we work in, if we don't love this industry, it is impossible to achieve outstanding results. I have met many such colleagues. Their daily working state is like they have just smoked opium, and their whole body is soft. What's more, they sigh and complain, and show inferiority from time to time. They feel that being called "courier" is a great insult to their personality.
There are too many couriers who have the above ideas, but I think it is wrong to think so. There is no distinction between high and low people, but the division of labor is different. Do one line, love one line; love one line, do one line, only in this way can you do your job well.
2. Enthusiasm. The express delivery industry, in essence, is an industry that provides services. As a service staff, being sincere and polite to others is the most basic requirement.
However, many couriers are very passionate when they first enter this industry, but as they work for a long time, their enthusiasm for service is gone. Facing the mountains of express delivery every day, a bunch of nameless fire will rise in their hearts from time to time. It is extremely wrong to bring such emotions to customers.
3. Enthusiasm. The threshold to become a courier is very low, so many people take it for granted that anyone can do this unskilled job of a courier.
In fact, it is not easy to be a good courier, and how easy can a job dealing with people be? In this world, the most difficult job is to be a human being. If you want to do this well, you can't do it without enthusiasm.
The so-called enthusiasm is to put yourself in the shoes of the customer, really treat the customer as a friend, and exchange sincerity for sincerity. If you can do this, even the most difficult customers will be moved by you.
4. Self-love. Being a courier is a job that tests one's character. Don't take things that are not yours. This is an industry rule and also a code of ethics. Couriers have to deal with hundreds or even thousands of packages every day. Each package is a sustenance and trust. Some packages contain valuable items such as gold and famous watches. If the courier does not respect himself, he will not only lose his integrity, but also violate the law.