How to complain if you received an unknown express delivery?
1、联系快递公司
因为收错了东西，最大的可能性就是快递公司给弄错了，然后给我们送了错误的物品，我们可以联系快递公司，让他把错误的物品取回去，然后把我们购买的东西送回来。
2、联系卖家
如果我们收到了错误的东西，也有可能是卖家在快递的时候，把订单弄错了，所以我们可以联系卖家，跟卖家协调沟通来处理。
3、联系正确收货人
有时候也可能是快递小哥拨错了电话，就把别人的东西送到我们这里来了，我们可以包快递上面的电话，让正确的买家过来把东西取回去。
4、申请退款
如果我们收到了别人的商品，而我们自己所购买的商品没有到达的话，我们可以申请退款。
Professional answer
1. Contact the express company
Because you received the wrong item, the biggest possibility is that the express company made a mistake and sent us the wrong item. We can contact the express company and ask it to take the wrong item back and then send back the item we purchased.
2. Contact the seller
If we received the wrong item, it is also possible that the seller made a mistake in the order when delivering the item, so we can contact the seller and coordinate with the seller to deal with it.
3. Contact the correct consignee
Sometimes the courier may have dialed the wrong number and sent someone else's item to us. We can include the phone number on the courier and ask the correct buyer to come and take the item back.
4. Apply for a refund
If we received someone else's item and the item we purchased did not arrive, we can apply for a refund.
1. Dial 12305
If you encounter problems with express delivery and need to make a complaint, you can directly dial 12305, which is a special telephone number for consumer complaints in the postal industry. If you have a quarrel with the logistics company, or the item is damaged and the negotiation is not completed, you can call this hotline. This is the most ruthless way to complain about express delivery. It is both efficient and can get compensation. It is very useful.
2. Official website complaints
In addition to calling the 1205 hotline, we can also go to the official website to complain. The effect is similar to calling the hotline. You only need to log in to the website of the State Post Bureau and fill in the information according to the prompts to complain. The staff can also handle it quickly and efficiently. You can get a reply within a few days. It is very practical and can also describe the problem in more detail, so that we can solve the problem faster.
Similar Q&A
recommend How to use Starbucks Douyin group purchase coupons?
E-c News Continuously pushing e-commerce knowledge to you
Latest Q&A More
-
Do I need a trademark to open a franchise store on Pinduoduo to sell books?
#Pinduoduo#
-
How to withdraw from a Pinduoduo store
#Pinduoduo#
-
How to withdraw from Pinduoduo merchants
#Pinduoduo#
-
How to pay fees when closing a Pinduoduo store
#Pinduoduo#
-
How to withdraw from Pinduoduo
#Pinduoduo#
-
Which store on Pinduoduo is authentic?
#Pinduoduo#
-
Which stores on Pinduoduo can buy genuine products?
#Pinduoduo#
-
How to check the store under Pinduoduo
#Pinduoduo#
-
How to receive Pinduoduo online game products
#Pinduoduo#
-
How to sell the electronic version on Pinduoduo
#Pinduoduo#
E-c News 2025-09-22 18:45:38
- African netizens use China Africa cross-border e-commerce platform for online shopping
- how is the new seller of cross-border e-commerce doing?
- how can cross-border e-commerce Amazon sell on Amazon platform without goods?
- Amazon store opening process and cost analysis!
- Amazon plans to expand its pharmacy business on a large scale and will add same day delivery service