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Will Pinduoduo return the frozen goods after returning to the store?

| 2Person Answer

是可以退的,但是要满足一些条件才可以的:

1、商家在申请退店之前必须下架店铺内所有商品,避免出现新的交易,并且店铺内所有订单状态是交易成功状态或者关闭交易状态。

2、由于在订单确认收货后30个工作日之内,买家可以发起投诉,为避免后续投诉纠纷,商家需在最后一笔订单确认收货的,30天后方可申请退店。

3、如商家曾发生严重发货问题,严重售后问题,或者疑似售假问题,商家需与平台协商妥善解决,并且平台已按照保证金调整规则恢复商家保证金为原保证金金额后,方可申请退店。

商家满足以上条件的,可与商家支持提出退店申请,平台将会在收到申请后30个工作日之内进行处理并退还。

Professional answer

P

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It can be refunded, but some conditions can only be met:

1. Before applying for a return of the store, the merchant must remove all the products in the store to avoid new transactions, and all order status in the store is the successful status of the transaction or the status of the transaction is closed.

2. Since the buyer can initiate a complaint within 30 working days after the order is confirmed and received, the merchant can apply for a refund of the store after 30 days to confirm the receipt of the goods.

3. If the merchant has had a serious delivery problem, a serious after-sales problem, or a suspected fake sale problem, the merchant needs to negotiate with the platform properly, and the platform has restored the merchant's deposit as the original deposit amount in accordance with the margin adjustment rules before applying for a refund of the store.

If the merchant meets the above conditions, it can apply for a refund of the store with the merchant, and the platform will process and return it within 30 working days after receiving the application.

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Pinduoduo freezes merchant funds can be returned, but you must make sure that you have not done illegal transactions, you must avoid the trap of being punished, such as swiping orders, coupons, etc.

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