1 Use the search tools. Once you know what you want, search for it in the "Search" bar. If there are a lot of returns, try refining your search using the "Advanced Search" tool.

2 Be smart and learn as much as you can about the product. When you find a product that interests you, read the entire description. Does it tell you everything you need to know? Is it clear, detailed and easy to understand? Is it new or used? If any of this isn't clear, or you have any questions, email the seller and ask for clarification. The information the seller tells you becomes part of the sale, and if the seller misleads you, it's a reason to return the product. It's better to learn more than to pay and hope the product lives up to your expectations.

3 Check the photos. If photos are provided, look at them carefully. Are there any features that stand out? If you can zoom in on the photos, zoom in and take a closer look. Email for more photos if necessary, and ask any questions you have about the photos.

4 Check the shipping costs. This is a trap for many buyers. The product seems reasonably priced - but the shipping costs are expensive. If shipping costs don't show up, email to ask. Also be aware that some sellers don't ship to some places.

5 Check the seller's credit rating. The overall feedback and comments are a good reflection of the seller's integrity, past sales performance, success, and even shipping speed. Anything above 95% is usually a sign that the seller is good - some negative feedback is to be expected and may just reflect a difficult customer or unrealistic expectations.

6 Check the payment options. Can you use at least one of the payment methods offered? Or do you need to set up a payment method? If you want to open a bank-linked, such as PayPal account, it may take up to a week to be used. Be wary of sellers who only want cash, which is not a good thing.

7 Do a "completed listings" search on the product. This will give you the average price of this product in the past. This allows you to make a comparison and give you an idea of ​​whether the "buy it now" price or auction listing price is fair. If you are bidding, rather than buying it now, it gives you an idea of ​​how much you would be willing to bid.

8 If bidding, put in the highest price you want. You can occasionally click the "Refresh" tab to see how the bidding is going and if anyone has made a bid.

9 If there is a "Buy It Now" option, buy it immediately. You buy it right away and pay by any suggested method.

10 You will be notified if you have won the bid. At this point you quickly pay or notify the seller how you will pay. If you want a receipt, the seller must provide you with one.

11 Leave Feedback. The system works best if you leave feedback when you receive the item: Positive: You are satisfied with the transaction and may buy from this seller again. Neutral: There may have been some problems with the sale, but nothing serious. Negative: Something disappointing or upsetting about the sale. Before leaving negative feedback, always try to get in touch with the seller and try to resolve it. Most sellers will try to make up for any mistakes they have made because they place more importance on feedback status. Many now offer refunds in certain circumstances and you may be able to reach a compromise that makes both parties happy. If an agreement cannot be reached, eBay can also intervene. After trying a reasonable amount to resolve the issue, you still have not been able to get a satisfactory result, leave a reflection of the facts and why you are unhappy with the transaction. Avoid abusive, inflammatory statements, which look bad on you and may cause future sellers to not sell to you.