What should I do if I don't receive the goods and want a refund on eBay?
如果物品预计送达日期已过，您仍未收到物品，请告知卖家。从预计送达日期开始，您有 30 天时间告知卖家您未收到物品。
1、举报物品未送达
在告知卖家出现问题后，卖家有 3 个工作日的时间提供送达信息、提议替换物品或为您办理退款。
2、通过 “我的 eBay” 举报物品未送达，获得退款
如果卖家提供退款，他们有 2 个工作日的时间发放退款。在他们发放退款后，您会收到电子邮件通知。
3、PayPal 退款通常需要 3 到 5 个工作日才能处理完毕。如果您当初是使用信用卡进行的付款，则退款最多可能需要 30 天才能处理完毕，具体时长取决于您的信用卡提供商。
Professional answer
If the estimated delivery date of the item has passed and you still haven't received the item, please inform the seller. You have 30 days from the estimated delivery date to inform the seller that you have not received the item.
1. Report that the item was not delivered
After notifying the seller of the problem, the seller has 3 business days to provide delivery information, propose a replacement item, or process a refund for you.
2. Report that the item was not delivered through "My eBay" and get a refund
If the seller offers a refund, they have 2 business days to issue the refund. You will receive an email notification after they issue the refund.
3. PayPal refunds usually take 3 to 5 business days to process. If you originally paid with a credit card, the refund may take up to 30 days to process, depending on your credit card provider.
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