First, the seller selects the returned item to start resolving the return request; you can also use the Dispute Resolution Center, or open the Return Management Platform and select View Return Details next to the item.

Then, according to the situation, select the corresponding return request to respond. The options for responding to the buyer's request depend on the reason for the return of the item and the return policy you stated in the item listing.

1. The buyer received the wrong item, the item was delivered damaged, or the item did not match the listing description.

2. The policy states that returns are accepted and the buyer no longer wants to buy.

If the seller accepts returns, you can do the following:

Go to the Return Management Platform.

Select View Return Details next to the item.

Select Accept Return and Continue.

If you pay for the return shipping, select how you will arrange the return.

If the buyer pays, select your return address from the drop-down menu.

If a Return Merchandise Authorization Number was used, enter that number.

Select Confirm.

eBay will then ask the buyer to ship the item back to you