If you sell items on eBay and have a return policy, you can help remote customers return items by:

1. Provide a clear return policy: Clearly list your return policy on your product page or on your return policy page, and make sure to include information about the return requirements and process for remote customers.

2. Provide return labels: To facilitate returns for remote customers, you can provide prepaid return labels. You can purchase return labels on eBay and send them to remote customers.

3. Provide detailed return instructions: Make sure you clearly explain to remote customers the specific steps for returning an item. Including when the item must be returned, how the used return label will be handled, and when the refund will be issued.

4. Provide tracking numbers: After a remote customer returns an item, make sure you get a tracking number for the return. The tracking number can help you understand the progress of the return before it arrives.

5. Process refunds promptly: Once you receive and confirm the return of an item from a remote customer, you should process the refund promptly. This will help ensure that the customer is satisfied with your transaction. In summary, by providing a clear return policy, return labels, detailed return instructions and tracking numbers, and processing refunds promptly, you can help remote customers return items themselves. This will increase customer satisfaction and strengthen your business reputation on eBay.