It is recommended to follow the following methods:

1. It is recommended to uninstall this software and try to reinstall it.

2. Try to change to another version.

3. Update the phone system version and try to install it

4. Back up the phone data (phone book, short messages, multimedia files, etc.), restore the factory settings and try to reinstall it

5. If it still cannot be used after restoring the factory settings, and other third-party software can be used normally, but only this software cannot run normally, there is a compatibility problem with the phone system

It is recommended to send the phone to the nearest Samsung Service Center for testing and further processing.