First, you can contact the seller by email to find out the reason why the seller does not ship, and then decide whether to continue waiting or cancel the order. If the communication with the seller is not smooth, you can file a case with the platform within 45 days after placing the order. Once the case is filed, the transaction amount of the relevant order will be frozen. Assuming that the seller still does nothing within 3 working days after the case is filed, and neither provides logistics information nor refunds, then the buyer can apply for the intervention of the eBay platform's customer service. After the customer service intervenes, if the seller does not provide a shipping order, the relevant funds will be forcibly returned to the buyer's account.

When the buyer asks the eBay platform's customer service to intervene, eBay will review the case and try to solve the problem in the most fair way. Usually, the platform will respond within 48 hours after the case is filed. However, if the evidence provided is insufficient, the eBay platform may take longer to respond.

After the platform makes a ruling, it will send an email to notify both the buyer and the seller. If the eBay platform determines that the buyer wins the case, the refund will be returned to the buyer's account within 48 hours. If the buyer is not satisfied with the ruling of the eBay platform, he can provide new evidence to appeal at any time within 30 days after the case is closed.

There is another situation where the buyer can directly choose a refund if the seller does not ship the goods or provide a waybill number within two months after the order is placed.

If the seller does not ship the goods for more than 15 days, the buyer can also contact customer service to apply for a refund.

Buyers need to be reminded here that when shopping on the eBay platform, do not cancel orders frequently in a short period of time. This is very detrimental to the eBay platform's assessment of buyers. It is very likely to affect later shopping. Therefore, buyers must think clearly before purchasing. If the reason for non-delivery, they can communicate with the seller before making a decision.