If the seller does not ship or ships the item incorrectly, there is a customer support button at the top of the login homepage. Select resolution center to open a case and communicate with the seller.

The buyer can open a case within 45 days after the transaction is completed. Once the case is opened, the relevant transaction funds will be automatically frozen. The seller can take some actions within 3 working days, including providing logistics information, refunds or exchanges.

If the seller does not resolve the issue within 3 working days, you can submit the matter to eBay customer service. eBay will investigate. If the seller does not provide a shipping order, the money will be forcibly returned to you.